CANCELLATION
- The customer cannot cancel an order once the order has been confirmed by the chef for preparation. If order is cancelled after it has been confirmed, Fastfood( A brand under Fastfood) shall have a right to charge a cancellation fee of upto the order value, with a right to either not to refund the order value or recover from the
subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our restaurant and delivery partners.
- Fastfood shall also have right to charge the customer a cancellation fee for the orders cancelled by Fastfood for the reasons specified in this cancellation and refunds policy. In case of cancellations for the reasons attributable to Fastfood or its Partner chefs and delivery partners, Fastfood shall not charge you any cancellation fee.
However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
- We reserve the sole right to cancel your order in the following circumstance:
- in the event of the designated address falls outside the delivery zone offered by us;
- failure to contact you by phone or email at the time of confirming the order booking;
- failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
- unavailability of all the items ordered by you at the time of booking the order.
REFUNDS
You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:
- your order packaging has been tampered or damaged at the time of delivery;
- us cancelling your order due to
- failure to contact you by phone or email at the time of confirming the order booking; or
- You cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
Our decision on refunds shall be at our sole discretion and shall be final and binding.
All refund amounts shall be credited to bank in 5-7 days.
